Cool Abandoned cart app Privacy Policy

Cool Abandoned cart app provides marketing services to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

1.1 Information customers provide to us

When you create an account on our Platform, contact our Customer Support Service, or communicate with us in any other way, you are voluntarily providing personal data that lets us know who you are. That information may include your name, email address, company name, URL, location, phone number, and billing information. In addition, you must provide certain information to perform tasks that you configure. That information may include your customer’s name, purchases, email address, location, telephone number, billing information, and billing address.

1.2 Information collected automatically through our Services and third-party platforms

When you use the Services, we may collect certain information automatically in order to perform tasks that you configure. That information may include your customer’s name, email address, location, phone number, products added to the shopping cart, purchases, billing information, and billing address. As well as information regarding the performance of the Services, including metrics related to the deliverability of emails and other information we receive from third-party platforms with the purpose of performing tasks that you configure in our Platform.

1.7 Cookies and Tracking.

When you use our Services, We may collect and store information automatically about your device and your use of the Services via cookies, web beacons and other similar technologies. This allows us to measure the performance of tasks you configure on our Platform, and to provide analytics information and guarantee the correct functioning of our Services.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. We use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support [email protected]